Returns & Cancellation Policy

Subscriptions & Digital Access Products

Last updated: January 07, 2026

Overview

Summit Professional Education (“Summit”) provides digital educational products and subscription-based access to online courses, live virtual programs, and in-person training events. Because access to digital content is provided immediately upon purchase, refund eligibility is limited as outlined below.

This policy applies to all applicable purchases made at:
summit-education.com

Refund Eligibility

A full refund is available only if all of the following conditions are met:

• The cancellation request is submitted within 30 days of purchase or renewal.
• The customer has not completed any course.
• The customer has not taken any exam.
• No CE credit has been earned or reported.

Non-Refundable Conditions

A purchase becomes non-refundable once any of the following occur:

• A course is completed.
• A test or assessment is taken for CE credit.
• CE credit is earned or reported.
• The 30-day refund window has passed.

Auto-Renewals

• Subscriptions renew automatically unless canceled prior to renewal.
• A renewal term may be canceled within 30 days of renewal for a full refund only if no courses have been completed and no CE credits have been earned during the renewal period.
• Refunds are not available after course completion or CE credit usage.

Approved refunds are issued to the original payment method.

Policy Transparency

• This policy applies equally to all customers.
• Exceptions are not guaranteed.
• This policy does not limit any rights required by applicable law.

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Non-Subscription / Single-Purchase Products

Last updated: January 07, 2026

Overview

Summit Professional Education (“Summit”) offers one-time purchase educational products, including online courses, live virtual programs, webinars, and in-person training events. Due to the digital nature of these products, refund eligibility is limited as outlined below.

This policy applies to all applicable purchases made at:
summit-education.com

Digital Courses & Online Programs

• Refunds are available within 30 days of purchase if the course has not been completed and no CE credit has been earned.
• Once a course is completed or CE credit is earned, the purchase becomes non-refundable.

Live Courses, Workshops & Events

• Substitutions may be made at any time.
• For single-purchase live courses or workshops, cancellation requests must be received at least ten (10) days prior to the event to receive a refund less a $20 administrative fee per canceled attendee.
• Cancellations made within ten (10) days of the event are non-refundable.
• In place of a refund, a credit for the original dollar amount paid will be issued.
• Credits may be applied toward any Summit product and expire one (1) year from issuance.

Live Webinars & Live Stream Courses

• Cancellation requests must be received prior to the course start date.
• If a cancellation request is made after the course date, a credit for the original dollar amount paid will be issued.
• Credits may be applied toward any Summit product and expire one (1) year from issuance.

Approved refunds are issued to the original payment method.

Policy Transparency

• This policy applies equally to all customers.
• Exceptions are not guaranteed.
• This policy does not limit any rights required by applicable law.

How to Cancel or Request a Refund

Contact Customer Care:

• Email: customerservice@summit-education.com
• Phone: (800) 433-9570

Please include:

• Order number
• Purchaser name
• Product or subscription purchased

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